Privacy Policy

1. Introduction

Yuet Wah ("we", "us", "our") operates the senior living residence at 47 Castle Peak Road, Tuen Mun, New Territories, Hong Kong. We are committed to handling the personal data of our residents, prospective residents, and website visitors with care and in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you hold in relation to your information. If you have any questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Identification data: full name, Hong Kong Identity Card number (when required for registration)
• Contact data: telephone number, email address, residential address
• Health and dietary preferences: food preferences, allergies, and mobility notes (collected from residents to personalise meals and daily support)
• Financial data: billing and payment details related to monthly arrangements
• Emergency contact details: names and contact numbers of nominated family members or next of kin
• Website data: IP address, browser type, pages viewed, and session duration, collected via cookies and analytics tools
• Enquiry data: information submitted through our contact form, including messages and call records

3. How We Collect Data

Personal data is collected through the following means:

• Enquiry and contact forms on this website
• Telephone and email correspondence
• In-person registration forms completed at the residence
• Cookies and analytics tools on our website (see Section 6)
• Records made by staff during day-to-day residence operations

Legal basis: We process personal data with your consent, under contractual necessity (to provide the services you have arranged), and where we have a legitimate interest in operating and improving our residence services.

4. How We Use Your Data

• To manage and provide the residential arrangements you or your family member has selected
• To respond to enquiries, arrange visits, and communicate with families
• To prepare personalised meal plans and daily support based on stated preferences
• To process monthly billing and maintain financial records
• To contact emergency contacts when necessary
• To comply with legal obligations under Hong Kong law
• To improve our website and services through anonymised analytics data

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. Data may be shared with service providers acting on our behalf (such as accountants or IT support) under confidentiality agreements. All such parties are required to handle your data in accordance with the PDPO.

Data retention: Resident records are retained for seven years following the end of residence for legal and financial compliance. Website enquiry data is retained for two years. Anonymised analytics data is retained indefinitely.

5. Data Protection Measures

We take reasonable steps to protect your personal data from unauthorised access, loss, or disclosure, including:

• Physical and electronic access controls on systems holding resident data
• Staff training on data handling obligations under the PDPO
• Password-protected digital records with access limited to relevant staff
• Secure disposal of paper records when retention periods expire
• Prompt notification to affected individuals in the event of a data breach, in accordance with PDPO requirements

6. Cookies

Our website uses cookies to improve the browsing experience and to understand how visitors use the site. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: required for the website to function correctly; cannot be disabled
• Analytics cookies: help us understand visitor behaviour in aggregate, without identifying individuals
• Preference cookies: remember your cookie consent choice

You may manage cookie preferences at any time through our Cookie Policy page.

7. Your Rights

Under the PDPO, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of data no longer necessary for the original purpose (subject to legal retention requirements)
• Object to processing based on legitimate interests
• Withdraw consent at any time (where processing is consent-based)
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD), Hong Kong

To exercise any of these rights, please contact us in writing at [email protected] or at our address below. We will respond within 40 days as required by the PDPO.

8. Third-Party Links

Our website may contain links to external sites, such as Google Maps or information services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.

9. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from persons under 18 years of age through this website. If we become aware that a minor has submitted personal data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services following any change constitutes your acceptance of the updated policy. We encourage you to review this page periodically.